Shipping & Delivery

SECTION 1 - SHIPPING

In order to better meet the needs of customers, we have the following three logistics methods.

For orders below $ 79, standard shipping costs 7.99

Orders over $ 79, free shipping worldwide

If you want to receive the goods faster, can purchase our VIP logistics. (Freedom of choice)

SECTION 2 -FOR SHIPPING METHOD

Our Store offers the following logistics methods. E.g. DHL, FedEx, UPS, EMS, and EUB, etc.

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Our Store offers Discreet Packaging and Discreet Shipping on all orders. After successfully placing an order, our representatives will get in touch with you to provide shipping details and order status within 48 working hours.

SECTION 3 - SHIPPING TIMES

Shipping time varies by location.

Coronavirus Updates: Expected Delivery Changes

Products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

Location *Estimated Shipping Time

United States 3-5 weeks

Canada, Europe 3-5 weeks

Australia, New Zealand 3-5 weeks

Mexico, Central America, South America 4-6 weeks

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

SECTION 4 -ABOUT CUSTOMS TAX

Taxes may apply for imported goods/services and is regulated by the country law. Utimi is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

Delivery Address: 116-118 How Ming Street, FLAT B5, 1/F., MANNING IND. BUILDING, Kwun Tong, Hong Kong Special Administrative Region of China